HEAD OF CUSTOMER SERVICES – LIEBHERR NIGERIA LIMITED

Full time Liebherr Nigeria Limited in Others
  • Nigeria, Plot 734B, Idu Industrial Layout, Abuja View on Map
  • Post Date : January 12, 2021
  • Apply Before : January 31, 2021
  • View(s) 36
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Job Detail

  • Career Level Middle Management
  • Experience 3 Years
  • Qualifications First Degree Bachelor

Job Description

 

  • Responsible for the expansion of the sales company in relation to spare parts, warranty and customer service within the framework of the growth strategy
  • Conduct research of local market and business activity including local competitors, price levels and economic development of customers
  • Hiring and dismissal of Customer Service employees together with the Divisional Manager and the Head Office
  • Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
  • Price negotiations and conclusion of service contracts
  • Support the Divisional Manager in the area of organizational development of mixed sales and divisional controlling companies (service and parts turnover, personnel, investments, marketing budget, etc.)
  • Implement the Customer Service strategy
  • Follow-up on the state of the customer´s equipment and advise best way forward for their proper maintenance
  • Advise customers on best maintenance practices according to OEM manuals
  • Management of a team of Customer Service employees.

Qualifications 

    • Successfully completed technical or economic education (strong rechnical background)
    • Several years of professional and leadership experience in a comparable service position
    • Strong customer orientation and distinctive communication skills
    • Proficiency in spoken and written English are required (French is a plus)
    • Willingness to travel worldwide
    • Self-organized and a cooperative style of working
    • A current driver’s licence.

Required skills

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