HEAD CUSTOMER SERVICES – REVOLUTIONPLUS PROPERTY LIMITED

Full time Revolutionplus Property Limited in Engineering & Construction
  • Ikeja, Lagos, Nigeria, No 1 Olufunmilola Okikiolu Street, Off Toyin Street Ikeja Lagos View on Map
  • Post Date : November 4, 2020
  • Apply Before : December 17, 2020
  • Applications 0
  • View(s) 30
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Job Detail

  • Offered Salary 1000
  • Career Level Middle Management
  • Experience 6 Years
  • Qualifications First Degree Bachelor

Job Description

 

We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company

 

Job Expectations

    • Handling complaints and queries from customers.
    • Managing the team of customer service staff
    • Handle face-to-face inquiries from customers.
    • Communicating courteously with customers by telephone, email, letter, and face-to-face
    • Investigating and solving customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants
    • Converting calls to sales
    • Keeping accurate records of discussions or correspondence with customers.
    • Writing reports and analyzing the customer service that the organization provides
    • developing feedback or complaints procedures for customers to use
    • Improving customer service procedures, policies, and standards for the organization and the department
    • Meeting with other managers to discuss possible improvements to customer service
    • Ensure your staffs are well trained to deliver a high standard of customer service
    • learning about the organization’s products or services and keeping up to date with changes
    • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

 

Job Qualification

      • Minimum of Bachelor’s Degree from a reputable University.
      • Must have completed NYSC.
      • Must have had 5-6 years post-NYSC Experience, involving managing a wide range of customer service activities for companies worked for.
      • Prior Experience working with real estate companies will be an added advantage.

Required skills

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