Offered Salary 1000
Experience 5 Years
Qualifications First Degree Bachelor
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Customer Service Supervisor (English)
- Job Type – Full Time
- Qualification – BA/BSc/HND
- Experience – 5 years
- Location – Other
- Job Field – Customer Care
Type: Full-time, Onsite or Remote
- Responsible for daily management of customer service specialist (Africa) team. Guide customer service specialists through fieldwork, avoid customer complaints caused by customer service specialist faults.
- Responsible for training, motivation, elimination, promotion, communication, and other management and emergency public relations events. Responsible for the overall service level, team performance achieving rate.
- Participate in the formulation and implementation of customer service processes, service standards, work plans, implementation specifications. Adjust and improve time to meet the requirements of product business information increase, change, and process change. Work out a training scheme with training supervisors. Provide product training and improve service capabilities for customer service specialist teams. Put forward effective opinions on the business process analysis.
- Arrange team members on duty and in shifts and make specific shift arrangements. Adjust customer service reception and arrange replacement personnel according to the customer flow volume and the reception capacity. Help employees grow and achieve the goal of exceeding productivity and satisfaction and do a good job on echelon construction.
- Responsible for the daily shift management of the Africa customer service team. Manage, supervise and evaluate the daily work of customer service specialists. Pay close attention to the work of the specialists. Regard improving the overall service quality as the main purpose.
- Communicate and coordinate with different departments. Connect with and give feedback to market, products, technology, etc.
- Put forward the improvement of the system level from the business point of view. Focus on the prevention of problems and the analysis and solution of the existing problems