CALL CENTER AGENT – IKEJA ELECTRICITY DISTRIBUTION COMPANY(IKEDC)

Full time Ikeja Electricity Company in Engineering & Construction
  • Ikeja, Lagos, Nigeria, Ikeja, Lagos, Nigeria View on Map
  • Post Date : October 12, 2020
  • Apply Before : October 30, 2020
  • View(s) 5
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Job Detail

  • Offered Salary 1000
  • Career Level Middle Management
  • Experience 3 Years
  • Qualifications First Degree Bachelor

Job Description

 

Role Purpose

  • Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.

 

Responsibilities

    • Obtains client information by answering telephone calls; interviewing clients; verifying information.
    • Respond to billing inquiries and handle customers’ high bill complaints.
    • Provide information about company programs, products, and services.
    • Report electric emergencies and outages.
    • Provide data to customers requesting new services and/or construction and channel to the appropriate office.
    • Seek resolution of customer complaints.
    • Respond to utility commission and agency inquiries.
    • Updating customers’ account.
    • To take telephone calls on behalf of IE in order to fulfill customer requirements.
    • To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
    • Maintains communication equipment by reporting problems.
    • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
    • Assist in carrying out any other duties as requested by Head of Customer Service and Head of Department.

 

Minimum Qualifications

  • This role requires a first degree in a Social Science or related course
  • Requires at least 1-year relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles, and complex techniques gained through broad experience or special development.

Technical Competencies:

  • Possesses current knowledge of the profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills
  • Good Analytical skills
  • Commitment to Task

Behavioral Competencies:

      • Ability to work under pressure and multi-task effectively
      • Good Verbal communication & interpersonal Skills
      • Attention to Detail.
      • Persuasive
      • Good customer Service

Required skills

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